raja9 Jurisdiction Notice

Service availability and jurisdiction on raja9

We at raja9 operate our platform in jurisdictions where online gaming and sportsbook services are permitted under local law. We do not market our service in territories where such services are prohibited. However, we do not employ geolocation blocking or IP-based access restrictions — instead, we place the responsibility on users to verify their own legal eligibility before accessing our platform.

If you are located in a jurisdiction where online wagering is prohibited, we ask that you do not open an account on raja9. If you are unsure whether our service is available in your area, contact our support team before proceeding. We are available via email and live chat during business hours (Monday–Friday, 08:00–17:00 Jakarta time) in English and Indonesian.

User responsibility and account eligibility on raja9

By opening an account on raja9, you represent and warrant that: (1) you are of legal age in your jurisdiction to enter into binding contracts and to engage in online gaming; (2) you are not a resident of a jurisdiction where online wagering is prohibited; (3) you have read and understood our terms and conditions; and (4) your use of our platform complies with all applicable laws in your jurisdiction.

We do not verify user location at account opening. We rely on users to self-certify their eligibility. However, before your first withdrawal, we require identity and address verification (KYC — Know Your Customer). We ask for a government-issued ID and proof of address. Our compliance team reviews these documents to ensure they match your account details and to comply with anti-money-laundering regulations.

If we discover that you are accessing our platform from a prohibited jurisdiction, or if your account information suggests ineligibility, we reserve the right to suspend your account and return your balance to your original payment method. We do not charge fees for such returns, but we may be required to hold funds pending regulatory clearance.

KYC (Know Your Customer)

Identity and address verification required before withdrawal. We collect government ID and proof of address to comply with anti-money-laundering standards.

Prohibited jurisdiction

Any territory where online wagering is illegal under local law. Users are responsible for determining whether their jurisdiction permits access to our platform.

Account suspension

We may suspend accounts if we determine the user is ineligible or accessing from a prohibited jurisdiction. Balances are returned to the original payment method.

Payment methods and regulatory compliance on raja9

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method is subject to its own provider's terms and regulatory requirements. We do not control payment-provider policies, but we comply with all applicable anti-money-laundering and sanctions-screening requirements on our end.

Deposits are processed instantly or within a few minutes, depending on your payment provider. Withdrawals follow the same payment rails — if you deposited via mobile banking, your withdrawal goes back to local payment. We process withdrawal requests during business hours; exact timing depends on your bank's settlement schedule and any regulatory holds that may apply.

We maintain transaction records for a minimum of five years to comply with regulatory requirements. These records are available to you on your account dashboard and can be requested from our support team for account reconciliation or dispute resolution.

Data protection and privacy on raja9

We collect personal data (name, address, ID number, payment details) to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We store this data securely and do not share it with third parties except where required by law or to process your transactions.

Our full privacy policy is available at Privacy policyIt outlines how we collect, use, store, and protect your data. If you have questions about your personal information or wish to request access, correction, or deletion, contact our support team.

Dispute resolution and legal inquiries on raja9

If you have a dispute with raja9 regarding a transaction, game outcome, or account issue, contact our support team. We document all complaints and aim to respond within one business day. We do not promise instant resolution, but we undertake to investigate your concern thoroughly and provide a written response.

For legal inquiries, regulatory requests, or formal complaints, contact our legal team via email. We respond to all official requests from regulatory authorities and cooperate fully with investigations. We also comply with court orders and subpoenas as required by law.

Our commitment to legal compliance on raja9

We at raja9 are committed to operating our platform in full compliance with applicable law. We do not make representations about being licensed in any specific country or jurisdiction — instead, we operate under the principle that users are responsible for verifying their own legal eligibility. We maintain transparent records, comply with anti-money-laundering standards, and cooperate with regulatory authorities.

If you have questions about service availability in your jurisdiction, account eligibility, or any legal aspect of our platform, our support team is available during business hours. We are based in Jakarta and operate in English and Indonesian. We also welcome inquiries from regulatory bodies and legal representatives.

This notice is current as of the date of publication. We may update it at any time to reflect changes in applicable law or our operational practices. Continued use of our platform after any update constitutes your acceptance of the revised notice. For the most current version, visit this page or contact our support team.