raja9 Platform Privacy Notice

What we collect on raja9

We collect your email address, phone number, full name, date of birth, and government-issued ID number when you create an account. We also collect your residential address and proof of address (utility bill, bank statement, or government document) before your first withdrawal. This information is required for account verification and anti-money-laundering compliance.

We collect transaction data automatically — every deposit, withdrawal, and game session is recorded with timestamps, amounts, and outcomes. We also collect device information (browser type, operating system, IP address) to detect fraud and ensure account security. If you contact our support team, we record your messages and any attachments you send.

We do not collect your payment-card details directly. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment processors handle your card or account credentials. We receive only a confirmation that your deposit succeeded — we never see your full card number or bank password.

How we use your data on raja9

We use your personal information to verify your identity, process your deposits and withdrawals, and maintain your account. We use your transaction history to detect unusual activity and prevent fraud. We use your device information to protect your account from unauthorized access.

We may contact you via email or phone if we detect suspicious activity on your account, if we need to verify a withdrawal, or if we have questions about your identity documents. We do not send marketing emails or promotional messages unless you explicitly opt in. We do not share your data with third-party marketers or advertisers.

Our support team uses your account information to answer your questions, troubleshoot payment issues, and resolve disputes. Our compliance team uses your data to meet legal and regulatory obligations in the jurisdictions where we operate. We may be required to disclose your information to law enforcement or regulatory authorities if legally compelled to do so.

KYC data

Know-Your-Customer information (ID, address, proof of address) collected for account verification and regulatory compliance.

Transaction records

Deposits, withdrawals, and game sessions recorded with timestamps and amounts. Retained for account history and dispute resolution.

Device data

Browser type, IP address, and operating system collected to detect fraud and protect account security.

Third-party processors and data sharing on raja9

We use third-party payment processors to handle deposits and withdrawals. These processors receive your payment method information (e.g., your mobile banking account number or local payment code) but do not receive your full personal profile. We also use third-party hosting providers to store our servers and databases. These providers are contractually bound to protect your data and use it only to provide hosting services.

We may share your data with our compliance and legal teams, our fraud-detection partners, and our customer-support contractors. All third parties are required to maintain the same level of data security as we do. We do not sell your data to data brokers, advertisers, or any other commercial entities.

If we are acquired by another company or if our business is restructured, your data may be transferred as part of that transaction. We will notify you of any such change and provide you with the opportunity to request deletion of your data if the new owner's privacy practices differ materially from ours.

Your rights regarding your data on raja9

You have the right to access your personal data. You can download your account information, transaction history, and game session records from your dashboard at any time. You also have the right to request that we correct inaccurate information — for example, if your address is misspelled in our system, contact our support team and we will update it.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you close your account, we retain your transaction records for seven years to comply with anti-money-laundering laws. After that retention period, we delete your personal information unless we are legally required to keep it longer.

You have the right to object to certain uses of your data — for example, if you do not want us to contact you about account security, you can opt out of those communications (though we may still contact you if we detect fraud). You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.

Cookies and tracking on raja9

We use cookies to keep you logged in, to remember your preferences, and to detect fraud. These cookies are essential to the operation of our platform — without them, you would need to log in every time you refresh the page. We do not use cookies for tracking or advertising purposes.

You can disable cookies in your browser settings, but doing so may prevent you from using raja9 effectively. We do not use third-party tracking pixels, analytics cookies, or retargeting tools. We do not track your browsing activity outside our platform.

Data retention and security on raja9

We retain your account information for as long as your account is active. If you close your account, we keep your transaction records for seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete your personal information unless we are legally required to retain it longer.

We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your password is hashed and salted — we do not store your actual password, only a cryptographic representation of it. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We do not guarantee absolute security — no system is non-specific info secure — but we undertake to maintain reasonable security measures.

If we discover a data breach or unauthorized access to your account, we will notify you within 30 days and provide guidance on how to protect your account. We will also notify relevant regulatory authorities if required by law. Our support team is available to help you secure your account if you suspect unauthorized activity.

Contact us about privacy on raja9

If you have questions about our privacy practices, want to access your data, or wish to exercise your privacy rights, contact our support team via email or live chat. We respond to data-access requests and privacy inquiries within 30 days. Our support team is available during business hours (Monday–Friday, 08:00–17:00 Jakarta time) in English and Indonesian.

You can also submit a formal data-access request in writing. Include your account email, a description of the information you are requesting, and any supporting documentation. We will verify your identity before releasing your data.

This privacy notice may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of raja9 after such changes constitutes your acceptance of the updated privacy notice. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.