raja9 Terms of Use

Account opening and eligibility on raja9

To open an account on raja9, you must be a legal adult in your jurisdiction (typically age 18 or older). You must provide accurate personal information — your real name, date of birth, email address, and phone number. We do not permit multiple accounts under different names or emails. If we discover duplicate or false accounts, we close them and forfeit any balance.

Our services are available only where local law permits. You are responsible for verifying that access to and use of raja9 comply with your own jurisdiction's law. We do not offer our service in jurisdictions where online gaming or sportsbook wagering is prohibited. If you are unsure, contact our support team before opening an account.

Upon account creation, you receive a username and password. You are responsible for keeping your password confidential. If your account is accessed without permission, notify us immediately. We investigate unauthorised access claims and take action to secure your account. However, we are not liable for losses if you share your password or credentials with others.

Verification and KYC on raja9

Before you withdraw funds, we require identity and address verification. We ask for a government-issued ID (KTP, passport, driver's licence, or similar) and a proof-of-address document (utility bill, bank statement, or government letter dated within three months). This is standard anti-money-laundering (AML) practice required by law in most jurisdictions where we operate.

Our compliance team reviews documents within one business day. If documents are unclear or incomplete, we request additional information. Verification is free — we do not charge a fee. Once verified, you can withdraw funds at any time. If we cannot verify your account, we may restrict withdrawals until verification is complete or return your balance to your original deposit method.

Deposits and payment methods on raja9

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each method connects to the same account. Deposits are instant or near-instant — mobile banking, local payment, and online payment typically settle within seconds; bank transfers settle within subject to verification during business hours. Your account balance updates immediately upon deposit confirmation.

We do not charge deposit fees. However, your payment provider (e-wallet, mobile banking, your bank, etc.) may deduct a transfer fee from your transaction. This fee is set by your provider, not by raja9. If you have questions about transfer fees, check with your payment provider's terms.

We reserve the right to refuse deposits if we detect fraudulent or suspicious activity. For example, if a deposit comes from a third-party account (not registered to you), we may hold or return the deposit. We investigate such cases and contact you to verify the source of funds.

Withdrawals and settlement on raja9

You can withdraw your account balance at any time, provided your account is verified. We process withdrawal requests during business hours (Monday–Friday, 08:00–17:00 Jakarta time). Withdrawals go back to the original payment method — if you deposited via local payment, your withdrawal returns to online payment; if you deposited via e-wallet, your withdrawal returns to mobile banking.

Withdrawal processing times depend on your payment method. local payment and online payment withdrawals typically settle within minutes. Bank transfers settle within one to two business days. We do not hold funds longer than necessary, except where required by law or anti-fraud measures. If your withdrawal is delayed beyond the standard timeline, our support team investigates and provides an update.

We may request additional verification for large withdrawals or withdrawals that show unusual patterns. This is standard practice to prevent fraud and money-laundering. Once verification is complete, we process the withdrawal.

Games, bonuses, and dispute resolution on raja9

Game mechanics and fairness on raja9

All games on raja9 — whether slots, live-dealer, or sports markets — operate under fixed mathematical models. Each game publishes its RTP (Return to Player percentage) and volatility rating. We do not adjust game odds, payouts, or rules for individual players or at different times of day. Every player receives the same game mechanics regardless of account age, deposit history, or location (Jakarta, Surabaya, Bandung, Medan, or elsewhere).

Sports markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) carry odds set by our odds team based on market consensus. Odds may shift before a market closes (due to live updates or large bets), but once a wager is confirmed, your odds are locked. We do not cancel confirmed wagers except where required by law or in cases of clear input error (e.g., a decimal-point mistake resulting in 10x intended bet).

Bonus offers and claims on raja9

From time to time, we may offer bonuses (deposit matches, free spins, cashback). Each bonus offer carries specific terms — wagering requirements, expiry dates, game restrictions, and withdrawal conditions. We state these terms clearly in the bonus page or promotion email. If you claim a bonus, you agree to its terms.

Bonuses are credited to a separate bonus balance until wagering requirements are met. Once requirements are satisfied, the bonus converts to real money that you can withdraw. If you do not meet wagering requirements before the expiry date, the bonus expires and is forfeited. We do not extend bonus expiry dates without written agreement.

Disputes and complaints on raja9

If you dispute a transaction, game outcome, or any aspect of our service, contact our support team. We accept complaints via email or live chat during business hours. We acknowledge your complaint within one business day and investigate within three business days. We explain our findings in writing.

If you are dissatisfied with our response, you may escalate to our compliance team. We do not guarantee your preferred outcome, but we undertake to review your case fairly and document our decision. If you remain dissatisfied and are in a jurisdiction with a gaming regulator or dispute-resolution body, you may file a complaint with that authority.

Account closure and dormancy on raja9

You may close your account at any time by contacting support. We process account closures within one business day. Any balance in your account at closure is returned to your original payment method within three business days. We retain your transaction history for seven years (required by law); your personal data is deleted according to our privacy policy

If your account is inactive (no login, no wagering) for 12 months, we may flag it for dormancy. You can reactivate a dormant account by logging in or contacting support. If we close an inactive account without your consent, we return any balance to your original payment method.

Jurisdiction and legal notice for raja9

These terms are governed by and interpreted according to the law of the jurisdiction where raj9 is registered. We operate in jurisdictions where online gaming is legally permitted. If our service is prohibited in your location and you open an account anyway, you do so at your own legal risk. We are not liable for any legal consequences you may face in your jurisdiction.

If a government authority orders us to suspend, restrict, or close your account, we will comply with that order and notify you. We will not challenge government directives on your behalf. Any dispute with us is subject to the dispute resolution process outlined above.

KYC (Know Your Customer)

Identity and address verification required before withdrawal. Standard anti-money-laundering practice.

RTP (Return to Player)

The percentage of wagered money a game returns to players over time. Published in each game's help menu.

Wagering requirement

The amount you must wager on bonus-eligible games before the bonus converts to withdrawable funds.

AML (Anti-Money-Laundering)

Legal compliance framework requiring identity verification and transaction monitoring to prevent financial crimes.

Your rights and responsibilities on raja9

By using raja9, you agree to comply with these terms and with the law of your jurisdiction. You are responsible for verifying that our service is legal where you live. We provide entertainment services in jurisdictions where online gaming is permitted by law; we do not market our service in prohibited territories.

We maintain reasonable security practices to protect your account and payment information. However, no security system is perfect. If you believe your account has been compromised, contact us immediately. We will investigate and take steps to secure your account.

For questions about these terms, contact our support team via email or live chat during business hours. We are available in English and Indonesian. If you do not agree with these terms, you may choose not to open an account on raja9.